Thank you for visiting Pasturetopets.com.au (the "Site"). At Pasture to Pets, we offer a convenient and informative platform for purchasing freeze-dried pet food online. Our online store is accessible 24/7, providing an easy method for consumers to order products.

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By using this Site, you agree to be bound by the following terms and conditions. Please read them carefully. Your use of the Site signifies your acceptance of these terms. Additionally, placing an order indicates your agreement to these terms.

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User Obligations

In consideration of your use of the Site, you agree to:

• Provide true, accurate, current, and complete information about yourself as prompted by the registration form ("Registration Information").

• Maintain and promptly update your Registration Information to ensure it remains true, accurate, current, and complete.

If any information you provide is found to be untrue, inaccurate, outdated, or incomplete, or if we have reasonable grounds to suspect that such information is not accurate, we reserve the right to suspend or terminate your registration and deny any current or future access to the Site.

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You are responsible for maintaining the confidentiality of your password and registration, and you are fully responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your password or account, or any other breach of security. We consider your Registration Information private and will handle it in accordance with our Privacy Policy.

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Payment Methods

Credit Cards: We accept all major credit cards, including Visa and MasterCard, with no surcharge for transactions. Please ensure that you provide your exact billing address and phone number as registered with your credit card provider, as incorrect information may delay order processing. Your credit card will be charged as soon as your order is placed. We do not store your credit card details (except for recurring orders, where details are securely stored by our third-party service provider). If we are unable to fulfill your order or if certain items cannot be shipped, we will refund the difference to your credit card, which may take several business days to appear on your statement.

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PayPal: Payments made through PayPal are subject to their Acceptable Use Policy.

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Billing and Account Information

We reserve the right to refuse any order placed with us. We may, at our discretion, limit or cancel quantities purchased per person, household, or order. Such restrictions may include orders placed under the same customer account, credit card, and/or billing or shipping address. In the event of changes to or cancellations of an order, we will attempt to notify you via the email or billing address/phone number provided at the time of the order. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

 

You agree to provide current, complete, and accurate information for all purchases made on our Site. You also agree to promptly update your account information, including your email address and credit card details, to ensure that we can complete your transactions and contact you as necessary.

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Our Rights

PasturetoPets.com.au reserves the right to monitor areas of the Site electronically and may disclose any content, records, or electronic communications if required to do so by law, to operate the Site, or to protect our rights or those of users, directors, employees, representatives, sponsors, or third-party providers. We are not responsible for screening or monitoring such content.

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We may terminate or suspend your access to all or part of the Site without notice for any conduct that we believe, in our discretion, violates applicable law or is harmful to the interests of another user, a third-party provider, merchant, sponsor, service provider, or us.

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PasturetoPets.com.au reserves the right to change product and shipping prices without notice. We may modify or discontinue the Service (or any part or content) at any time without liability to you or any third party.

 

We also reserve the right to monitor and limit purchase amounts and frequency at our discretion, including restricting sales to a non-commercial level. In such cases, we will adjust product quantities and/or order frequency as deemed appropriate.

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We strive to accurately display the colors and images of our products. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.

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User Comments and Feedback

If you submit specific content (e.g., contest entries) or unsolicited ideas, suggestions, proposals, or materials (collectively, "Comments"), you grant us the right to edit, copy, publish, distribute, translate, and use such Comments in any medium without restriction. We are not obligated to maintain confidentiality, compensate you for Comments, or respond to them.

 

We may monitor, edit, or remove content that we determine, in our discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable or that violates these Terms of Service.

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You agree that your Comments will not infringe on any third-party rights, including copyrights or trademarks, and will not contain libelous, unlawful, abusive, or obscene material or any malware. You also agree not to impersonate another person or mislead us or third parties about the origin of your Comments. You are solely responsible for the Comments you make and their accuracy. We take no responsibility for Comments made by you or any third party.