Enjoy free shipping on orders over $100! For purchases under $100, we offer flat-rate shipping: $12.95 within NSW and $14.95 for all other Australian states and territories.

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Please allow 3-5 business days for processing and shipping, with potential delays during peak periods and sales.

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After your order has been dispatched, you will get a notification email that includes your tracking number. The courier will also provide an estimated delivery timeframe.

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If you have specific delivery instructions, please include them in the notes section, and we will do our best to accommodate your requests.

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It’s important to enter your shipping details correctly at checkout. If you notice an error, please contact us at info@pasturetopets.com.au as soon as possible. If your order hasn’t shipped yet, we will do our best to update the address. However, if it has already shipped, any address changes will need to be handled directly with the shipping agent at your expense.

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If you purchase both in-stock and pre-order items in a single transaction, your order will be shipped once all items are available.

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Please note that we cannot be held responsible for any damage that occurs during transit. In the event of damage, please file a claim with the relevant shipping agent. In addition, if you opt for our delivery to be left at your door by our shipping agent, please note that Pasture to Pets is not responsible for any loss or damage that may occur.